10 Best Practices for Construction Claims
By Jeff Cavignac, Construction Business Owner
Whether you are sued or receive a threatening or demanding letter criticizing your work, it’s hard not to take it personally. While the natural reaction is to immediately respond in one way or another, what you really need to do is take a deep breath, step back and evaluate the situation objectively.
Your personal feelings notwithstanding, there is certain protocol you should follow to correctly respond to a claim. You need to make sure the right people are notified, the best defense is assembled and that your professional interests are protected. You also need to make certain not to do the wrong things.
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